Didn't get her last name (something Polish) but she was the gate agent for United at B5 at O'hare today. Got me on an earlier flight home just as the gate was closing, after a morning of meetings in Chicago.
Everyone has a bad O'hare story. Now I've got a good one. Actually a lot more good ones than bad thanks to folks like Kim. In a way this is payback for the experience in the blog entry titled "Nooooooo" below.
Sent via BlackBerry from T-Mobile
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